Effective date: 10 June 2026
Interim service availability and support position for SmartMaya.
Reconciled sources
Interim status
This is an interim SmartMaya-specific update published on 10 June 2026 so our public notices match current product operations while preserving the customized WiselyWise policy details already published. It is pending formal legal review.
SmartMaya is a WiselyWise product owned and operated by WiselyWise Pte. Ltd., Singapore. These notices describe SmartMaya public sites and product services at smartmaya.ai and go.smartmaya.ai.
These notices are informational and do not create a compliance certification. Where we mention laws or frameworks, we mean that the product is being aligned operationally and contractually, not that a regulator or auditor has certified the service.
Existing WiselyWise WordPress policy pages last reviewed from the public site on 10 June 2026. Several pages show a prior update date of 25 March 2025.
Contact details preserved from WiselyWise
Data Protection Officer: Mr. Chandrakumar Natarajan, [email protected].
Postal address: WiselyWise Pte. Ltd., 28 Upper Serangoon View #15-33, Singapore 534207.
Policy and privacy contact email: [email protected].
Policy and privacy contact phone number: +65-94815474.
Availability position
The existing WiselyWise SLA states that WiselyWise depends on its hosting partner for service availability and references 99.95% hosting partner availability, while limiting WiselyWise responsibility to coordinating with the hosting partner.
The existing Terms of Service also reference 99.9% monthly availability for services, excluding downtime from third-party connections, utilities, and causes beyond WiselyWise control.
For SmartMaya as currently hosted on Vercel and Supabase, the interim position is that no standalone SmartMaya uptime credit or product SLA is offered unless an order form, signed agreement, or enterprise plan expressly states one. This conflict should be resolved in formal legal review.
Excused downtime
Existing SLA excused downtime categories are preserved: scheduled outages, force majeure, customer environment or customer-authored changes, customer violations of the agreement or AUP, capacity overuse, emergency maintenance, and scheduled maintenance.