Refund and Cancellation Policy

This is an interim SmartMaya-specific update published on 10 June 2026 so our public notices match current product operations while preserving the customized WiselyWise policy details already published. It is pending formal legal review.

SmartMaya is a WiselyWise product owned and operated by WiselyWise Pte. Ltd., Singapore. These notices describe SmartMaya public sites and product services at smartmaya.ai and go.smartmaya.ai.

These notices are informational and do not create a compliance certification. Where we mention laws or frameworks, we mean that the product is being aligned operationally and contractually, not that a regulator or auditor has certified the service.

Existing WiselyWise WordPress policy pages last reviewed from the public site on 10 June 2026. Several pages show a prior update date of 25 March 2025.

Data Protection Officer: Mr. Chandrakumar Natarajan, [email protected].

Postal address: WiselyWise Pte. Ltd., 28 Upper Serangoon View #15-33, Singapore 534207.

Policy and privacy contact email: [email protected].

Policy and privacy contact phone number: +65-94815474.

Paid plans, subscriptions, courses, and digital products may be processed through Stripe or other approved payment methods.

Unless a checkout page, invoice, or written agreement states otherwise, fees for accessed digital services, delivered implementation work, or used subscriptions may be non-refundable to the extent permitted by law.

Existing WiselyWise terms state invoices are binding payment obligations, payment is due upon receipt unless otherwise stated, and failure to pay may result in service suspension or termination.

Existing subscription terms state Maya may have a one-year initial term, automatic renewal, and cancellation must be completed at least one calendar month before the last day of the current term to avoid renewal, unless specific checkout or agreement terms differ.

If you believe a charge is incorrect, contact [email protected] before initiating a chargeback so we can investigate.

Existing WiselyWise chargeback terms prohibit chargebacks without valid cause, allow suspension or termination, allow collection/legal action, and reference a USD 100 administrative fee per disputed transaction. This term is preserved for review and should be confirmed before broad enforcement.