Refund and Cancellation Policy

This Refund and Cancellation Policy applies to SmartMaya subscriptions, product accounts, digital services, AI setup, education services, training, workshops, implementation services, consulting, automation, support services, partner license resale, partner offers, affiliate/referral purchases administered by WiselyWise, and related WiselyWise services, unless a checkout page, invoice, order form, statement of work, enterprise agreement, partner terms, or signed contract states different refund or cancellation terms.

SmartMaya is a WiselyWise product owned and operated by WiselyWise Pte. Ltd., Singapore.

Fees are payable as stated in the applicable checkout page, invoice, order form, pricing plan, statement of work, subscription, or signed agreement.

Fees may be recurring, usage-based, milestone-based, project-based, or one-time. You authorize WiselyWise or its payment processors to charge the payment method you provide for applicable fees, taxes, renewals, overages, and approved additional charges.

Failure to pay may result in suspension, termination, collection action, late fees, loss of access, or other remedies where allowed by the applicable purchase terms and law.

Subscription term, renewal period, cancellation window, and access after cancellation depend on the checkout page, invoice, order form, subscription plan, or signed agreement that applies to the purchase.

Where a subscription has a minimum term or renewal term, cancellation must be completed within the cancellation window stated in the applicable purchase terms to avoid renewal charges.

If no separate cancellation window is stated, customers should cancel at least one calendar month before the end of the current subscription term to avoid renewal charges.

Unless the applicable purchase terms state otherwise, fees for services that have been used, accessed, delivered, customized, configured, scheduled, or partially performed may be non-refundable to the extent permitted by law.

This includes SmartMaya subscriptions, Maya AI setup, AI consulting, implementation services, customer support automation, education services, training, workshops, digital products, course access, classroom enablement, integrations, configuration, migration, and professional services.

If WiselyWise terminates a paid subscription for convenience and not because of customer breach, misuse, non-payment, or violation of applicable terms, WiselyWise may provide a pro-rated refund for unused prepaid fees where required by the applicable agreement or law.

You may cancel through available product controls, customer portal controls, or by contacting [email protected], subject to identity, authority, billing, and account verification.

Cancellation does not automatically create a refund unless the applicable purchase terms, signed agreement, or law provides one.

After cancellation, access may continue until the end of the paid term where the applicable subscription terms provide for continued access. Access may end earlier if cancellation is tied to breach, non-payment, misuse, legal risk, or security risk.

For education services, training, workshops, classroom sessions, teacher support, student-facing programs, curriculum support, or learning programs, refund and rescheduling rights depend on the applicable proposal, order, statement of work, program terms, or signed agreement.

Missed sessions, participant non-attendance, school network restrictions, device issues, institution-side readiness delays, customer scheduling changes, or third-party platform issues may be handled through commercially reasonable rescheduling or support, not automatic refund, unless the applicable agreement states otherwise.

For implementation, onboarding, migration, configuration, consulting, Zoho or business-system work, AI setup, automation, managed services, or other professional services, fees may be tied to milestones, time, scope, access, deliverables, or reserved capacity.

Delays caused by missing access, incomplete data, customer approval delays, scope changes, third-party platform limitations, customer-side configuration, or dependency failures do not automatically create refund rights.

Partner licenses, third-party subscriptions, marketplace purchases, affiliate offers, referral purchases, partner discounts, bundled licenses, or third-party products may be subject to the partner's own refund, cancellation, renewal, support, price-change, and eligibility rules.

Where WiselyWise resells or facilitates a partner license, refunds or credits for the partner-license portion may be limited by the partner's terms, activation status, billing cycle, reseller rules, or amounts actually recoverable from the partner, unless a signed agreement states otherwise.

If you believe a charge is incorrect, contact [email protected] before initiating a chargeback or payment dispute so WiselyWise can investigate.

Payment, refund, cancellation, delivery, or service-credit concerns should be raised promptly and with reasonable supporting information, such as the invoice, payment reference, account email, affected service, dates, communications, expected result, actual result, and reason for dispute.

WiselyWise may ask for additional information reasonably needed to verify the issue. Failure to provide reasonable information or cooperation may limit WiselyWise's ability to investigate and does not by itself create a refund, cancellation, service-credit, or non-payment right unless required by law or a signed agreement.

Improper chargebacks, payment reversals, or payment disputes may lead to suspension, termination, collection action, administrative fees, or other remedies only where allowed by the applicable purchase terms and law.

WiselyWise will review billing-error claims submitted through [email protected] or the applicable support channel. Customers should raise billing concerns promptly and include the invoice, payment reference, account email, affected service, relevant dates, communications, and reason for dispute.

Customers are responsible for applicable taxes, payment processor fees, bank charges, wire fees, currency conversion costs, and third-party charges unless the applicable agreement states otherwise.

WiselyWise may update this policy from time to time. Material refund or cancellation terms for a specific purchase should be confirmed in the applicable checkout page, invoice, order form, subscription plan, statement of work, or signed agreement.

Billing, refund, cancellation, policy, and privacy contact email: [email protected].

Billing, refund, cancellation, policy, and privacy contact phone number: +65-94815474.