Cloud Service Standard Terms

These Standard Terms apply to WiselyWise and SmartMaya services where they are incorporated into an order form, proposal, invoice, statement of work, enterprise agreement, school agreement, partner agreement, implementation agreement, checkout flow, subscription plan, or other written agreement accepted by WiselyWise and the customer.

Covered services may include SmartMaya cloud products, SmartMaya LMS, online courses, classroom tools, education and training programs, live online classes, in-person sessions, workshops, implementation services, partner services, partner license resale, Zoho or business-system work, AI tools, agents, digital products, ebooks, templates, reports, downloads, blogs, videos, podcasts, webinars, resources, assessments, and related support services.

For self-service users, the SmartMaya Terms of Use, Privacy Notice, Cookie Notice, Acceptable Use Policy, AI Content Disclaimer, Refund and Cancellation Policy, and checkout terms are the immediate product-facing terms unless a separate agreement says otherwise.

During the applicable subscription, course, access, program, or service period, and subject to payment and these terms, the customer may access and use the relevant WiselyWise or SmartMaya service for the agreed business, education, classroom, training, implementation, personal learning, partner, or internal organizational purpose.

Customer affiliates, schools, departments, learners, employees, invited users, partner teams, or related entities are covered only if the applicable order, proposal, checkout, or agreement includes them.

Courses, LMS access, certificates, learning materials, classroom tools, workshops, live online classes, in-person training, and education programs are provided for learning and capability-building. Access periods, learner seats, completion rules, certificates, trainer availability, rescheduling, and support depend on the applicable course page, proposal, order, program terms, or agreement.

WiselyWise may update course content, learning paths, exercises, videos, assessments, downloadable materials, or delivery format to keep content current or operationally practical.

Digital products, ebooks, reports, guides, templates, downloads, lead magnets, videos, podcasts, webinars, blogs, and other resources may be offered free or paid. Unless the applicable page or agreement says otherwise, these materials are provided for informational and educational use and may not be resold, redistributed, republished, or used to create competing products or services.

WiselyWise may resell, refer, facilitate, procure, list, recommend, bundle, implement, configure, or support third-party and partner products, licenses, subscriptions, services, marketplaces, discount links, referral links, affiliate links, or partner offers.

Unless WiselyWise expressly states otherwise in a signed agreement, third-party products and partner licenses are provided by the relevant third party and are subject to that third party's own terms, privacy policy, service levels, pricing, renewal, cancellation, refund, support, data-processing, security, and product-change rules.

WiselyWise may receive referral fees, resale margins, commissions, partner incentives, affiliate compensation, discounts, credits, or other commercial benefits from some partner links, partner licenses, referrals, or marketplace purchases. Where required or appropriate, WiselyWise will identify commercial relationships near the relevant link, offer, page, post, video, email, or resource.

WiselyWise is not responsible for third-party product availability, pricing changes, feature changes, account approval, license activation delays, partner support delays, partner outages, third-party data practices, or third-party contract decisions, except to the extent expressly agreed in writing.

Where WiselyWise provides implementation, onboarding, configuration, migration, training, or managed services for a partner product, WiselyWise is responsible only for the services expressly agreed with the customer. The customer remains responsible for maintaining its third-party account, license, billing relationship, data, administrator access, and compliance with the partner's terms.

Implementation services, Zoho or business-system services, AI setup, onboarding, migration, configuration, automation, consulting, rescue work, partner delivery, managed services, or custom work are governed by the applicable proposal, statement of work, order, or signed agreement.

Customer responsibilities may include timely access, accurate data, approvals, third-party account access, stakeholder availability, testing, acceptance, and change-control decisions. Delays or limitations caused by customer-side readiness, third-party systems, missing access, incomplete data, or scope changes do not automatically create refund, warranty, or service-credit rights.

Customers should raise delivery, support, implementation, billing, security, data, or product concerns promptly, factually, and through the agreed support or escalation channel.

Customers should provide reasonable supporting information where available, such as affected account, workspace, service, invoice, date, user, feature, communication, error message, expected result, actual result, screenshots where appropriate, dependencies, approvals, data, access, and steps already taken.

WiselyWise may ask for information, access, approvals, test data, stakeholder availability, or cooperation reasonably needed to investigate, reproduce, verify, or resolve the issue. Customer refusal, delay, or failure to provide reasonable cooperation may affect timelines, remedies, acceptance, renewal, suspension, or payment obligations as permitted by the applicable agreement and law.

Customers and representatives must not make false, misleading, defamatory, threatening, coercive, or bad-faith allegations, or use unauthorized disclosures, improper chargebacks, public pressure, regulatory threats, or third-party complaints to bypass agreed support, escalation, dispute-resolution, cancellation, or termination processes.

This section does not prevent genuine complaints, protected disclosures, regulator cooperation, required legal reporting, non-waivable legal rights, or urgent legal remedies where permitted by law.

WiselyWise will provide support according to the applicable order, service level notice, support plan, subscription plan, course terms, implementation scope, statement of work, or written agreement.

Customers are responsible for users who access WiselyWise or SmartMaya services through their account, workspace, school, classroom, organization, learner invitation, partner setup, or administrator access. Customers and users must protect passwords, login links, credentials, administrator access, and connected accounts, and must promptly notify WiselyWise at [email protected] if they suspect unauthorized access or compromise.

Customer content remains the customer's content. WiselyWise may copy, display, process, modify, transmit, store, and use customer content only as needed to provide, secure, support, maintain, personalize, improve, troubleshoot, and operate the applicable services, subject to the Privacy Notice, Children and Student Privacy Notice, Data Processing Addendum, and agreement.

WiselyWise may collect and analyze usage data to maintain, secure, improve, enhance, report on, and promote its products and services. Usage data disclosed externally will be aggregated or de-identified unless the customer authorizes another disclosure or the law requires it.

WiselyWise and SmartMaya services may use account profile, workspace settings, customer configuration, learning or classroom context, prompts, uploaded files, generated outputs, edits, approvals, feedback, support records, and tool-use records to provide and personalize AI-assisted features where the relevant workflow supports that use.

Customer content and usage data may be used to improve SmartMaya features only as allowed by the applicable agreement, privacy notices, data processing terms, customer settings, and law. Nothing in these terms reduces WiselyWise's obligations for personal data, child/student data, confidential information, or agreed customer restrictions.

AI-assisted outputs may be inaccurate, incomplete, outdated, biased, or unsuitable. AI features are not human and are not a substitute for human oversight.

AI providers, model providers, models, routing paths, safety systems, rate limits, regional availability, and fallback workflows may change. WiselyWise does not guarantee continued access to a specific AI model, model family, provider, provider region, output style, or capability unless the applicable signed agreement expressly states otherwise.

Customers and users must not reverse engineer, decompile, misuse, resell, sublicense, overload, disrupt, probe, bypass, or interfere with WiselyWise or SmartMaya services, except where law prohibits such restriction.

Customers and users must not use the services to access unauthorized data, build a competing product through misuse of the service, upload content without required rights, violate the Acceptable Use Policy, violate law, conduct high-risk activity, or submit prohibited data unless the applicable agreement expressly permits it.

Customers and users must not make unauthorized commitments, endorsements, certifications, warranties, public statements, partner claims, customer claims, school claims, or government claims on behalf of WiselyWise or SmartMaya.

Customers, users, employees, contractors, consultants, partners, resellers, affiliates, vendors, and invited users must not publish or share non-public SmartMaya, WiselyWise, customer, school, student, partner, support, implementation, pricing, roadmap, admin, security, prompt, output, workspace, screenshot, recording, demo, or internal product information without authorization.

WiselyWise may suspend, restrict, disable, geo-limit, tenant-limit, replace, or modify access with or without prior notice if there is non-payment, security risk, suspected compromise, misuse, legal risk, breach of these terms, breach of the Acceptable Use Policy, authority request, sanctions or export-control concern, provider restriction, safety restriction, or use that materially affects WiselyWise, SmartMaya, other customers, learners, instructors, partners, or third-party services. WiselyWise will try to notify the customer where practical unless notice is legally prohibited, unsafe, or operationally impractical.

If WiselyWise or SmartMaya processes personal data for a business, school, institutional, or enterprise customer, the applicable privacy notice and any signed Data Processing Addendum govern those processing obligations.

Customers must not submit prohibited or highly sensitive data unless the applicable order, agreement, workflow, permissions, and safeguards allow that use.

Fees, billing frequency, currency, renewal, cancellation, payment method, taxes, and refund terms are governed by the applicable checkout terms, invoice, order form, proposal, statement of work, subscription plan, course terms, program terms, or signed agreement.

Unless the applicable agreement says otherwise, fees are non-refundable except as required by law or expressly stated in the Refund and Cancellation Policy or written agreement.

The subscription, course access period, service period, renewal, non-renewal, cancellation, and termination rules are governed by the applicable order, statement of work, course terms, subscription plan, checkout terms, or signed agreement.

On termination or expiry, the customer's or learner's right to use the affected service ends. Data return, export, deletion, retention, and backup handling will follow the applicable Privacy Notice, Data Retention and Deletion Policy, Data Processing Addendum, and agreement.

WiselyWise will use commercially reasonable efforts to provide the applicable services as described in the relevant agreement, but does not guarantee uninterrupted access, error-free operation, specific learning outcomes, business results, implementation outcomes, rankings, revenue results, certification results, third-party approval, or suitability for every customer purpose.

Except for commitments expressly stated in a signed agreement or required by law, WiselyWise and SmartMaya services are provided without implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.

Liability limits are governed by the applicable Terms of Use, order form, statement of work, enterprise agreement, course terms, checkout terms, or signed customer agreement.

Nothing in these terms limits liability where liability cannot legally be limited, including fraud, wilful misconduct, or other non-excludable liability under applicable law.

Each party must protect the other party's confidential information using reasonable care and may use it only as needed to perform, receive, support, secure, administer, or enforce the applicable agreement, unless disclosure is authorized or required by law.

WiselyWise retains ownership of its products, platforms, software, service design, documentation, workflows, templates, models, prompts created by WiselyWise, know-how, training materials, course materials, digital products, videos, blogs, reports, branding, and service improvements. Customers retain ownership of their customer content, subject to the rights needed for WiselyWise to provide and support the services.

These restrictions are not intended to prevent lawful protected disclosures, regulator cooperation, legally required reporting, or good-faith support complaints made through appropriate channels.

The applicable order, proposal, statement of work, subscription terms, checkout terms, course terms, program terms, and signed agreement determine the full commercial arrangement. Customer purchase-order terms, vendor-portal terms, or procurement terms do not apply unless WiselyWise expressly accepts them in writing.

Force majeure, assignment, notices, export controls, sanctions, anti-bribery, public-sector procurement, beta features, government-use restrictions, dispute escalation, mediation, and governing-law terms apply as stated in the applicable signed agreement, Terms of Use, or incorporated standard terms.

Policy and privacy contact email: [email protected].

Policy and privacy contact phone number: +65-94815474.