Data Access Request

SmartMaya provides a data access request process for users, customers, parents, guardians, school administrators, and other authorized requesters who want to ask about personal data handled through SmartMaya services.

This request process applies to SmartMaya public sites, product accounts, LMS and classroom features, online courses, education and training services, implementation services, partner-license support, digital products, support records, billing records, and related operations.

Requests may include access, correction, export, deletion, restriction, objection, consent withdrawal, or questions about how personal data is handled. The rights available to a requester depend on the applicable law, the user’s location, the service used, the role of the requester, and whether WiselyWise acts as a controller, processor, service provider, or operator for that data.

Signed-in SmartMaya users should submit requests through the SmartMaya Data Request page where available. This helps us verify the requester’s identity and connect the request to the correct account or workspace.

Requests may also be sent to [email protected].

For children, students, classroom users, or school-managed accounts, requests may need to come from or be confirmed by a parent, guardian, school administrator, teacher, or authorized customer contact. SmartMaya may route such requests through the relevant school, institution, customer administrator, or contracting organization where required.

We may ask for information needed to verify identity, authority, account ownership, school or customer relationship, or the specific service involved.

We may decline or limit a request where we cannot reasonably verify the requester, where disclosure would affect another person’s rights, where the request relates to a customer-controlled workspace, or where retention is required for legal, security, billing, tax, audit, dispute, abuse-prevention, or operational reasons.

Where SmartMaya is provided through a school, employer, organization, implementation customer, partner-license arrangement, or other customer-administered environment, some requests may need to be handled by that customer as the account administrator or data controller.

SmartMaya will support such requests as required by applicable contracts and law.

Deletion requests do not always result in immediate deletion from all systems. Some records may remain for backup, security, audit, compliance, billing, tax, dispute-resolution, fraud-prevention, abuse-prevention, or legal reasons.

Backup and residual copies may be removed on normal backup rotation schedules.

Requests may cover account data, prompts, uploaded content, generated outputs, saved context, personalization records, approvals, edits, classroom records, learning records, support records, and tool-use records where those records are associated with the requester and can reasonably be located.

SmartMaya may not be able to identify or retrieve records that are anonymized, aggregated, de-identified, deleted, technically inaccessible, or not reasonably linked to the requester.

We aim to respond within a reasonable period and within timelines required by applicable law.

Complex requests, requests involving customer-administered data, school or student records, identity verification, archived data, or multiple systems may take longer.

Policy and privacy contact email: [email protected].

Policy and privacy contact phone number: +65-94815474.